Shipping policy
At Faziya, we are committed to providing customers with clear and reliable shipping information. Please review this policy before placing your order.
Shipping Destinations
Faziya currently ships to eligible addresses within the United States.
Available shipping options will be displayed during checkout after you enter your delivery address. We do not ship to addresses that our checkout system identifies as unsupported.
Shipping Costs
Faziya provides free standard shipping on all orders.
The complete shipping cost, if any alternative shipping service is selected, will be displayed before payment is completed. We do not add undisclosed shipping charges after checkout.
Order Cutoff Time
Our daily order cutoff time is 12:00 AM Eastern Time (ET).
Orders received after the cutoff time will be treated as received on the next business day.
Order Processing Time
Orders are normally processed within 1–3 business days, Monday through Friday.
Processing time begins after payment has been successfully completed and the order has been confirmed. Orders are not processed on weekends or U.S. public holidays.
Processing time is separate from shipping transit time.
Shipping Transit Time
After an order has been processed and shipped, the estimated transit time is 6–9 business days, Monday through Friday.
Estimated Delivery Time
The total estimated delivery time consists of:
- Processing time: 1–3 business days
- Shipping transit time: 6–9 business days
- Total estimated delivery time: 7–12 business days
Delivery estimates begin after an order has been successfully placed and payment has been confirmed. Weekends and public holidays are not counted as business days.
These timeframes are estimates and may be affected by carrier delays, severe weather, high order volumes, incorrect addresses, or other circumstances outside our reasonable control.
Order Confirmation and Tracking
After placing your order, you will receive an order confirmation email at the email address provided during checkout.
Once your order has shipped, you will receive a shipping confirmation email containing tracking information when available.
Tracking information may require additional time to update after the carrier receives the shipment.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate shipping address during checkout.
If you notice an error in your address, contact us immediately at info@faziya.com. We cannot guarantee that an address can be changed after an order has entered processing or has shipped.
Faziya is not responsible for delays, failed deliveries, or additional shipping costs resulting from an incorrect or incomplete address provided by the customer.
Delayed Shipments
If your order has not arrived within the estimated delivery timeframe, please check the tracking information and contact us for assistance.
Carrier delays do not automatically indicate that a package has been lost. We may need to contact the shipping carrier before offering an appropriate resolution.
Lost or Damaged Packages
If tracking indicates that your package has been lost, or if your order arrives damaged, contact us at info@faziya.com with:
- Your order number
- A description of the issue
- Photos of the package and product, if damaged
We will review the issue and provide an appropriate resolution.
Multiple Shipments
Orders containing multiple products may occasionally be shipped in separate packages. If this occurs, you may receive more than one tracking number. You will not be charged additional standard shipping fees.
Contact Information
For shipping questions, please contact us:
Business Name: Faziya
Email: info@faziya.com
Phone: +1 973-445-0633
Business Address: 1010 8th St, Sanger, CA 93657, United States
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