Refund policy
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At Faziya, we want you to be satisfied with your purchase. If you are not satisfied, you may request a return in accordance with the policy below.
We accept return requests within 30 days of the delivery date.
Returns requested more than 30 days after delivery will not be accepted.
We accept returns for both defective and non-defective products.
To qualify for a return, the item must:
Products that do not meet these conditions may not be eligible for a refund.
Items received damaged, defective, or incorrect are not subject to the unused-condition requirement when the reported issue is the reason for the return.
To request a return, contact us at info@faziya.com and provide:
After reviewing your request, we will provide return instructions and the applicable return address.
Do not send products to our business address without receiving return authorization and instructions from us first. Unauthorized returns may not be accepted.
Returns are accepted by mail only. We do not currently accept in-store returns or returns at drop-off locations.
Customers are responsible for obtaining and paying for their return shipping label.
Return shipping costs are non-refundable. We recommend using a trackable shipping service and retaining the shipping receipt until your return has been completed.
Faziya is not responsible for returned packages that are lost, damaged, or delivered to an incorrect address because the provided return instructions were not followed.
If your product arrived damaged, defective, or incorrect, please contact us before shipping it back so we can review the issue and provide the appropriate resolution.
Faziya does not charge a restocking fee for eligible returns.
After receiving your return, we will inspect the item and notify you whether the refund has been approved.
If the return does not meet the eligibility requirements, we will contact you with additional information.
Approved refunds will be issued to the original payment method in USD within 3 business days after the returned item has been inspected and approved.
Your bank or payment provider may require additional time to display the refund in your account. This additional posting time is controlled by the financial institution.
Original shipping charges, if any, are non-refundable unless the item arrived damaged, defective, or incorrect.
To request a different size, color, or product, contact us at info@faziya.com. Exchanges are subject to product availability.
Customers are responsible for return shipping costs associated with standard exchanges. No restocking fee will be charged for eligible exchanges.
Contact us as soon as possible if you need to cancel or change an order. We cannot guarantee cancellation once an order has entered processing or has been shipped.
If the order has already shipped, it must be returned in accordance with this policy.
Business Name: Faziya
Email: info@faziya.com
Phone: +1 973-445-0633
Business Address: 1010 8th St, Sanger, CA 93657, United States
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